Slack Case Study – Communities

Why don't special interest communities work well on Slack?

This was an assignment from an interview in which I was tasked to select a product and "articulate how you could improve the product experience for a specific customer segment of your choice, without creating negative effects".

I chose Slack and decided to address the problem I observed within special interest communities - the larger they get, the less active they tend to become. Click the link to see the 10-page slideshow addressing this issue.

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