Slack Case Study – Communities

Why don't special interest communities work well on Slack?

This was an assignment from an interview in which I was tasked to select a product and "articulate how you could improve the product experience for a specific customer segment of your choice, without creating negative effects".

I chose Slack and decided to address the problem I observed within special interest communities - the larger they get, the less active they tend to become. Click the link to see the 10-page slideshow addressing this issue.

https://docs.google.com/presentation/d/e/2PACX-1vTeDDVY2RoxBoF8jEs_gsZ_zdxR6BiTx32D1cMsvx4uW7OnclL9CNuEyRE7N5apscTCtr5sSpECDM3r/pub?start=false&loop=false&delayms=10000

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